FAQs

How do I sign up for DiVino?
The most fun way to sign up is to take the wine quiz, and get matched with wines that fit your taste profile.

Alternatively, you can select your own wines for your box

Or we can choose the wines for you
Hit the gold "Chat" icon on the website if you have any questions and we'll be happy to guide you along the way.


How much wine do I need to order to join the DiVino tribe?
You can choose 4, 6 or 12 bottles to be delivered every 4, 8 or 12 weeks.


How much does DiVino cost?
You choose your membership of 4, 6 or 12 bottles at the price of your current wine budget: Under $25, $25-$30, $30-$40 or $40-50.

 

4-Bottle Pack Memberships
  • Foundation: 4 x bottles valued under $25 = $120/month
  • Essentials: 4 x bottles valued at $25-$30 = $140/month
  • Premium: 4 x bottles valued at $30-$40 = $170/month
  • Connoisseur: 4 x bottles valued at $40-$50 = $210/month
6-Bottle Memberships
  • Foundation: 6 x bottles valued under $25 = $165/month
  • Essentials: 6 x bottles valued at $25-$30 = $195/month
  • Premium: 6 x bottles valued at $30-$40 = $240/month
  • Connoisseur: 6 x bottles valued at $40-$50 = $300/month
12-Bottle Memberships
  • Foundation: 6 x bottles valued under $25 = $300/month
  • Essentials: 6 x bottles valued at $25-$30 = $360/month
  • Premium: 6 x bottles valued at $30-$40 = $450/month
  • Connoisseur: 6 x bottles valued at $40-$50 = $570/month
All wine packs have a $30 monthly fee included which covers credit card, service and delivery fees.


What if I don’t like a bottle?
I’d you don’t like a bottle we will give replace it for free with our 100% Love Guarantee.


What does $0 upfront cost mean?
All DiVino memberships have $0 upfront cost. So you don't pay anything for the first 4 weeks as you try your first wine box. Payment is then taken at 4 weeks for you to continue your membership with DiVino.


What if I cancel my membership in the first 4 weeks?
If you cancel your DiVino membership within the first 4 weeks you will be charged for your first box only, and your ongoing membership will be cancelled. You can restart your membership at any time simply by contacting us at hello@divino.com.au


Can I pause my membership?
You can pause your DiVino membership at any anytime for up to 6 months.


How do I cancel my membership?
You can cancel at any time. You simply need to give us 14-days notice and pay for any bottles consumed and not yet paid for.  Simply email us at hello@divino.com.au